Responsible Gaming

Our Commitment to Safe Gaming

At Rainbow Tree, we believe online pokies should be enjoyed as entertainment only—never as a way to earn money or solve financial problems. We're committed to promoting responsible gaming practices and supporting players in New Zealand.

Age Verification

Online gambling in New Zealand is strictly for players aged 18 years and over. By accessing our site, you confirm that you meet this legal requirement. We employ age verification checks to protect young people from gambling-related harm.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognize any of these signs in yourself, please seek help:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money you've lost
• Hiding gambling activity from family, friends, or partners
• Borrowing money or using credit to fund gambling
• Neglecting work, study, hobbies, or relationships due to gambling
• Feeling restless or anxious when not gambling
• Gambling to escape problems, stress, or negative emotions
• Lying about the amount of time or money spent gambling
• Failed attempts to cut down or stop gambling
• Experiencing financial difficulties or debt because of gambling

Self-Help Tools

If you want to maintain control over your gambling, these tools are available:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the maximum amount you're willing to lose during a gaming session
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
• Time-Out: Take a temporary break from gambling for hours, days, or weeks
• Self-Exclusion: Voluntarily exclude yourself from your account for a set period or permanently

Contact our support team at support@rainbowtree.co.nz to activate any of these tools.

Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is available:

New Zealand Resources

• Problem Gambling Foundation (Aotearoa)
  Free, confidential support for problem gambling
  www.problemgambling.nz
  Helpline: 0800 664 262 (free call/text)
• Gambling Helpline
  24/7 support service
  Phone: 0800 654 655
  Text: 8393
• Samaritans Aotearoa New Zealand
  Emotional support for people in distress
  www.samaritans.org.nz
  Phone: 1100

International Resources

• GamCare (United Kingdom)
  www.gamcare.org.uk
• GamStop (United Kingdom Self-Exclusion Scheme)
  www.gamstop.co.uk
• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au

Take Action Today

If you're experiencing problem gambling or concerns about your gambling habits, please reach out for support now. Recovery is possible, and help is available. Speaking to someone—whether a counselor, trusted friend, or helpline—is an important first step.

Remember: Gambling should be fun and entertaining. If it's causing you harm, it's time to get help.